Librarian in Black mentions Robin Hastings’ pointer to Craythur.com, an apparent web-based OS. There are others, such as eyeOS. As Robin says “I can see this being REALLY helpful for the library’s non-computer owning patrons. Right now, everything that the OS promises to do (calendaring functions, notes, etc.) is available on widely scattered services around the ‘net. This would let them continue to use those services, but keep them all in one place. I can’t see — as it is right now — most computer owning folks finding it really useful, but I can see the patrons at public libraries snapping up the opportunity to have all their online tools in one, easy interface.”
Found this interesting article on CNET News about a service, "Qunu", that connects technical support inquiries up to real live users via a Jabber-based IM client.
From the Qunu website:
"What's Qunu? Qunu is a next-generation expertise matching service. We use instant messaging to connect -- in real time -- people who have software or tech-related questions with experts who are passionate and willing to help."
Could this kind of service be usefull in a library setting? From the CNET article, it appears that this service is largely used by programmers; however, given some fostering of the community, perhaps there's some interesting outcomes that could happen by teaming the library world up with Qunu.