management

Further Resources

Basic Networking Resources

  • Novices to the network world should check out the educational animated movie at the Warriors of the Net site. The Computer Networking section of WebJunction has many resources dedicated to understanding computer networks in libraries.

Wide Area Networks (Internetworking Your Library Branches)

Wide area networking refers to the interconnection of geographically dispersed offices separated by public rights-­of­-way. The Internet is actually a huge wide area network (WAN), and if your branches are all online, they’re technically already part of the same WAN. However, the Internet lacks the reliability, security and bandwidth that companies need for certain sensitive data and critical applications. In a library context, circulation records, cataloging records and financial records shouldn’t be sent over the public Internet unless they’re encrypted.

Help-Desk Management Software

Communication between IT technicians and frontline staff breaks down occasionally, especially in mid-sized and large libraries. Frontline staff submit incomplete information about the problems they’re experiencing, and IT staff sometimes lose track of help requests. Help-desk management software offers several features to help improve communication. Most use a form of some kind to elicit detailed information from staff about where and when and how a problem started occurring. When someone submits a request, it goes into a queue so that no one gets preferential treatment.

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