help-desk management

Introduction to Help-desk Management

There are many different ways in which you can manage and automate your help-desk…your approach has much to do with your current library environment and available resources. Do you have policies and procedures in place to help your staff handle tech support issues? Are you large enough that you could benefit from some help-desk management software? Do you have a regular maintenance routine for your computers? Are you making an effort to standardize your IT infrastructure?

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