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Talking with Non-Techies

It may sound odd to you if you’re the accidental techie in your library or if you’re a newly employed librarian, but sometimes, you actually know a lot more than your colleagues do. When you’re pushing technical innovation in your library, how do you avoid the temptation to speak over everyone’s head? How do you put your colleagues at ease when they’re feeling overwhelmed by all this new hardware and software?

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