Reading a contract from the phone company or a bill from an Internet service provider (ISP) can cause experienced techies to shake their heads in confusion and frustration. Even by the standards of the technology sector, telecommunications professionals use a lot of acronyms and jargon. Moreover, the technology, terminology, services and prices all change frequently. Our intent is to introduce a few concepts that stay relatively stable and consistent. We’ll also be suggesting some criteria that you can use the next time you’re shopping for high-speed data lines.
When you’re lacking time and money, it’s tempting to wait until a computer breaks or a piece of software becomes obsolete and then think about how you’ll replace it. Even in smaller libraries, this approach leads to unscheduled downtime, inconsistent service and funding problems. In large libraries, it’s completely impractical. When you replace a batch of computers or upgrade a major piece of software, your budget takes a hit, you may want to do testing, your staff may need training and you’ll spend a significant amount of time installing and deploying.
The Technology Planning Process
Quick guides to technology planning
If you don’t have time to read a lot and you want to jump right into the process, look at these four documents:
The technology planning process lets you step back from the daily routine of checking out books and answering reference questions. It gives you a chance to think about the big picture.