training

Making Technology Training a Priority—And a Job Requirement

One librarian's tale of patience, planning, and persistence
Location: 
Mitchell, IN
Librarian: 
Alexis Caudell

In this case study, we'll be looking at Edge Benchmark 8: Library has sufficient staff with technology expertise to help patrons achieve their goals.

Making individual service a priority

How a library made one-on-one training their flagship technology assistance program
Location: 
Milford, OH
Librarian: 
Emily Wichman

My library has been offering one-on-one computer instruction for years. Generally this has involved helping patrons sign up for e-mail, learn how to navigate the Internet, or even develop mouse skills. At my branch, we scheduled appointments on-the-fly, as requests were received.

Knowing how to know

A librarian shares strategies learned from his new role as trainer
Location: 
Rural Colorado
Librarian: 
Kieran Hixon

When we last spoke with Kieran Hixon, he was busy revamping John C. Fremont Public Library District's computers through open source solutions.

The Maine Course

Lessons from a Maine State Library Employee
Location: 
Augusta, ME
Librarian: 
Janet McKenney
As a steering committee member of the MaintainIT Project, the Coordinator of Learning and Technology Services of the Maine State Library, and a former circuit rider, Janet McKenney has learned invaluable lessons and has a wealth of advice to share. If you’re unfamiliar with the term, a circuit rider is a shared systems administrator/technology consultant. Sometimes the libraries band together themselves to hire the circuit rider, but more often than not a regional library consortium or state library provides the service for its member libraries.