My library has been offering one-on-one computer instruction for years. Generally this has involved helping patrons sign up for e-mail, learn how to navigate the Internet, or even develop mouse skills. At my branch, we scheduled appointments on-the-fly, as requests were received.
As a steering committee member of the MaintainIT Project, the Coordinator of Learning and Technology Services of the Maine State Library, and a former circuit rider, Janet McKenney has learned invaluable lessons and has a wealth of advice to share. If you’re unfamiliar with the term, a circuit rider is a shared systems administrator/technology consultant. Sometimes the libraries band together themselves to hire the circuit rider, but more often than not a regional library consortium or state library provides the service for its member libraries.