Active Listening

An IT Supervisor Attends to the Needs of Staff and Patrons
Scottsdale, Arizona
Aimee Fifarek

As Lead Systems Integrator/Library Technology Supervisor at Scottsdale Public Library in Arizona, Aimee Fifarek shows how active listening skills, flexibility, and the willingness to try new ideas can result in a more efficient library.

Update: Since being interviewed in July 2007, Aimee Fifarek has changed positions and is now the Technologies and Content Manager for the Scottsdale Public Library.

A Resourceful Approach:

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Creative spending, fundraising, and organizing for maintaining library systems
Brattleboro, Vermont
Jerry Carbone


Like many librarians constrained by shrinking budgets in recent years, Jerry Carbone had to figure out a way to do more with less to maintain the technology resources at his library in Brattleboro, Vermont. Carbone is the director and de facto IT guy at Brooks Memorial Library, the largest public library in southern Vermont, with a collection spanning about 75,000 volumes. Built in 1967, the library serves 12,000 people in Brattleboro and the surrounding area, and receives about 12,000 to 15,000 visitors per month.

All Systems Go

Serving Existing Branches and Planning for New Ones
Gainesville, Georgia
Jarvis Sims

As the Technology Services Manager of the Hall County Library System headquartered in Gainesville, Georgia, Jarvis Sims has learned invaluable lessons, both from his experience managing existing branches, to everything involved in planning for the construction of a new building.

The Place for Information

Providing Patrons with Support and Enlightenment
Fitzgerald, Georgia
J. Sara Paulk
As Assistant Director of the Fitzgerald-Ben Hill County Library in Fitzgerald, Georgia, J. Sara Paulk is responsible for everything from computer maintenance and upgrades to adult programming, interlibrary loans, and cataloging. One of the biggest and most important aspects of her job is to provide patrons with much-needed support and access to information.

Small and Rural

Steering Librarians in the Right Direction

Austin, Texas
Christopher Jowaisis

As the Library Systems Grants Administrator of the Texas State Library and Archives Commission (TSLAC), Christopher Jowaisis is well qualified to offer sage advice on everything from improving staff communication to staying abreast of current information. He is also a proud father and husband as shown in this photo with his three children.