PC Reservation

Active Listening

An IT Supervisor Attends to the Needs of Staff and Patrons

Library:

Scottsdale Public Library

Location:

Scottsdale, Arizona

Librarian:

Aimee Fifarek

As Lead Systems Integrator/Library Technology Supervisor at Scottsdale Public Library in Arizona, Aimee Fifarek shows how active listening skills, flexibility, and the willingness to try new ideas can result in a more efficient library.

Tags:

Two-way Communication

How a librarian created a user-centered, social library

Library:

Missouri River Regional Library

Location:

Jefferson City, MO

Librarian:

Robin Hastings

Listen to a clip from the interview:

Download the clip:

Robin Hastings.mp3 (right click to save file)

As Information Technology Manager of the Missouri River Regional Library in Jefferson City, Missouri, Robin Hastings relies on the human factor and various forms of communication to connect with patrons and colleagues alike.

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This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.

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