Benchmark 2

A Tech Lab for All

How one computer training center teaches patrons and staff alike
Norman, OK
Nancy Rimassa

At the Norman Public Library in Norman, Oklahoma, Nancy Rimassa makes Computer Center staff training a priority, prizes her volunteers, and keeps an open mind and an ear to the ground to make sure she is meeting the needs of her community.

Not Knowing the Territory Didn't Stop this Director

How one librarian built bridges to the world from her rural town
International Falls, MN
Diane Adams