Tech-Savvy Staff: Better Service for Library Users

Tuesday, December 4, 2012 - 11:00am - 12:00pm - Pacific Standard Time GMT-8:00
Recording
One Hour

Register nowWould you like to help staff gain the tech skills they need in order to effectively assist patrons?  Join our webinar on Tuesday, December 4th at 11 a.m. Pacific time to find out how one library succeeded with this challenging staff development goal.

Penny Talbert, Executive Director of the Ephrata Public Library (PA), realized that the library staff needed to have strong technology skills and created a program to help them achieve competency, "Long gone is the card catalog and simple reference questions. We are now living in a technological world. When people visit the library, their questions often deal with computers and we have to be ready to serve them. As resources and technologies change, we have to be on the cutting edge - to help patrons with basic computer questions as well as those that are working on more complex projects. This is our job as a library. We must provide excellent service in order to receive excellent support." See the Ephrata Public Library staff competencies.

On October 30th, join special guests Penny Talbert and Stephanie Zimmerman to learn more about the Ephrata Public Library's successful competency training. Penny and Stephanie are both passionate believers in the importance of supporting learning in the context of new technological developments. Get ready to be inspired!

This webinar is part of a series of webinars exploring the Edge Initiative Benchmarks. This webinar is based on Benchmark 11, which includes the attribute, "Libraries have sufficient staff with technology expertise to help patrons achieve their goals." This webinar will help you acheive this benchmark.

Please contact webinars@techsoupglobal.org with accessibility requests 72 hours before the event.

Have a story to tell?

Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else!