- Planning for Success Cookbook
(pdf, 3.02 MB) - Planning for Success Toolkit
(pdf, 1015 KB)
Learning and resources for libraries.
Keep it green onscreen: consider the environment before printing.
David Lee King has collected some links on how to communicate with people who don’t know as much as you do about technology. Also, check out Bridging the Gap Between Techies and NonTechies and Seven Tips for Talking with Nontechnical People. Of course, this sort of conversation occurs when you’re talking with patrons, trustees, directors, politicians and even IT folks themselves, but the same logic applies in every variant of this situation. Be patient, be understanding and listen carefully to their concerns.
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Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else!
