Communicating is often a mysterious process, even when it goes smoothly and all sides understand one another. But when the topic under discussion is technology, the participants rarely share the same ideas, experiences, and terminology. Also, the technology lexicon is notoriously vague. One word often refers to multiple concepts, and multiple words often refer to a single concept. To help you avoid misunderstanding, we’ve included some helpful communication advice, as well as lots of stories and suggestions from your fellow librarians. The topic is approached from both the viewpoint of the techie and the viewpoint of the non-techie. Also included are some key resources about the various stakeholder groups you might find yourself talking to about technology.
Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else!