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Staff Learning Teams: Ensuring Customer Service Excellence

The Edge Initiative toolkit helps libraries assess how their community is using library technology, identifying strengths and also areas for improvement. The toolkit includes benchmarks and Benchmark 8 states, "Libraries have sufficient staff with technology expertise to help patrons achieve their goals." This article will highlight one library's approach to fostering staff technology skill building.

New Pew Report Explores Role of Public Libraries in People's Lives


The Pew Research Center’s Internet & American Life Project is exploring the role libraries play in people’s lives and in their communities. The research is underwritten by the Bill & Melinda Gates Foundation. The latest report was released yesterday, "How Americans Value Public Libraries in Their Communities."

The Edge Initiative: Launching January 2014


As you may have heard,  beginning in January 2014, libraries across the U.S. are invited to participate in the Edge Initiative. It is an exciting way to focus on aligning your library's public technology services with community needs for greater impact. Since August 2012, we have been hosting webinars that feature libraries and librarians from around the country talking about the Edge Initiative. The recordings are a great way to learn more about Edge and its potential for your library and community. Here is a list of the eighteen webinars and speakers, with recordings.

Do what you do best: helping after a storm


Libraries often play a big part in the moments and months after a natural disaster. Mostly, libraries offer refuge, comfort, and contact; they're a warm place with big hearts filled with folks who know how to find help. But after those first few days of extreme need, what else can libraries offer?

Asking Your Community about Technology Needs


A big thank you to Sam Becker for providing an introduction to the Impact Survey today. And thank you to Gretchen Pruett for sharing her experiences with the Impact Survey and the Edge Initiative at the New Braunfels Public Library (TX). If you missed the session, you will be glad to know it was recorded. Feel free to share the recording with others!

Thankful for the stories shared


At TechSoup for Libraries, we share stories from the field so libraries can learn from each other. We are grateful every day for the libraries who take the time to share their examples and experiences with us! This thankful time of year, however, is the perfect opportunity for us to highlight and appreciate some of the recent contributors.

Itasca Community Library's Vision Center


Thank you again to Soon Har Tan from the Itasca Community Library (IL) and Tom Perski from The Chicago Lighthouse for starring in today's Edge Initiative webinar! If you missed the session, you'll be glad to know it was recorded. The archive is available now.

Sharing Messages with Staff


My husband is retired military and some habits have transferred over to our civilian lives. In the military, before a shift was over, my husband's department completed a “Pass Down Log.”

Edge Webinar Roundup


Each month I have the pleasure of hosting a webinar featuring libraries and librarians from around the country talking about the Edge Initiative. We started way back in August of 2012 and each session has been recorded. By request, here is a list of all sixteen webinars and speakers so far. Thank you to these excellent speakers for sharing their experiences and expertise! Info on upcoming webinars is at the end of the post.

Spotlight on Illinois and the Edge Initiative


Illinois libraries have been actively involved in the development and testing phase of the Edge Initiative. In this article, we highlight a handful of resources from Illinois.

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