Getting overwhelmed tracking your tech support issues? The free version of Ilient Sysaid might help. Technology and Training Specialist Jaketha Farmer of the Lamar County Public Library in Mississippi informed us about the downloadable application that she's been using to track her library staff's requests.
The thought of technology planning often musters up groans and grumbles--it's no easy task. But what if your library mixed it up, made it a bit more interesting, and involved the public?
Shaw Simonsen, the librarian at the Barnesville branch of the Lake Agassiz Regional Library in Barnesville, MN, recently shared a program her library system initiated to spark the imagination of community members and library supporters around what a library of the future might look like.
Can you imagine an all volunteer-run public library?
Better yet, can you imagine a volunteer-run public library that offers a wide selection of books, videos, e-books, DVDs, programs for the public, wireless access, and has the capacity to construct an impressive addition to their existing building?
Capitan Public Library in Capitan, NM, is that library, and Barbara Stewart, a volunteer, recently took time out of her busy day to tell us about her impressive and unique situation.
Let someone else take over your airwaves. That's what the Scottsdale Public Library in Arizona did when faced with the rising support costs of offering a homespun wi-fi network to their patrons.
Many of the libraries that contributed to the Cookbook extol virtues on software that "locks down" or "wipes clean" their public computers. As any librarian will tell you, much of the maintainance of computers is derived from reversing what patrons left behind. Faye Hover from Smith-Welch Memorial Library may have said it best, "because I'm sick to death of coming in in the morning and having everything changed--the background, they would change the wallpaper. I needed something that can prevent them from doing all of this."
Librarians wear many hats, but who thought one of them would be printer repair?
Are you offering classes to your patrons and looking for a tool to create an online calendar? Are having a hard time tracking those who have signed and managing waitlists?
Our friends at Webjunction have developed a terrific guide to both management and technical competencies for public computing. Included are skills necessary for tasks including patron assistance, system administration, and technology planning. Check it out, and see how you measure up! For a broader view of library competencies, participate in the July 25 webinar on Core Competencies for Library Staff.
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