Incident report forms: everyone knows about them, and everyone hates them. The real tragedy about them, however, is that the incident you are sitting there writing about (all the while cursing to yourself in your head) was most likely preventable. "But Rachael," you ask, "what do incident report forms have to do with technology?" Well, I'll tell you.
Stand up and take a walk around your library right now and tell me what you see. I'll wait. … Are you back? Good, then what you probably noticed was all those cords you made sure to dodge as you were walking around just now.
Yup, those very cords are the ones that caused one of your patrons to trip, sprain an ankle, and then need an ambulance because it hurt too much to walk. Oh, and guess who is left to fill out the incident report form — that's right, Y.O.U. "But Rachael," you say, "isn't that the cost of doing business with all this new technology?" Well, it is and it isn't; allow me to explain.