People come to the library with questions. Sometimes their questions are deflected as not being "ready reference" questions, meaning questions that can be answered by using one or two common reference tools. Is a question less valid if it is not a ready reference question? What would happen if librarians addressed questions by convening members of the community — pooling knowledge to discern and devise answers and solutions? The unanswered questions would have a higher chance of being addressed, which itself would promote more wondering.
Suppose someone came to the library and asked this question: "I don't have money to pay utility bills. In what ways can I make it through the winter in my apartment or house without freezing to death?" That's a valid question, even though it's not your typical public library reference question.
There might not be one tidy answer to this question, but there are many approaches to answering this question. Naturally, all proposed solutions to this situation must place the safety of the community member first.