troubleshooting

How do you learn to troubleshoot technology?

Many people working in libraries spend a significant amount of time troubleshooting technology (printers, computers, wireless routers, etc.). If you're new to this role and are perhaps an "accidental techie", without a background or training in fixing technology, how do you gain the skills you need? And how can you feel prepared to address problems and issues you may not be able to anticipate?

don't just read, LISTEN!

We're super excited to announce the arrival of audio clips to our web site. Now you can read articles about librarians and tech support staff--we call them "Spotlights"--and you can also listen to MaintainIT contributors share their exeriences, too. What does this mean, exactly?

Well, it means you can hear...

Jaketha Farmer talk about training...

Share, learn, and do

So you have a Cookbook. You've used it. You have opinions about how it worked for you.

Or...

Maybe you haven't used a Cookbook yet. Maybe there's something you want to do, and you'd like to hear how others have done it.

If this describes you, or maybe you're just curious about what in the world I'm talking about, listen in...