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technology training

Why Public Libraries Need to Proactively Teach Chromebooks to the Public

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Ten years ago, I started my current public library job in Takoma Park, Maryland. Soon after I started the job, several Hurricane Katrina refugees arrived at my public library. It's scary to lose your entire city to a hurricane. When you show up in a new city, it's vital that the people you meet welcome you as valued members of their community.

One of these refugees, Desiree, was a wheelchair user. When she asked me for help in obtaining a donated computer, I put her at the front of my list of waiting recipients. When a donated Dell desktop came in, I set it up for her in her apartment and told her to contact me when it wasn't working.

Over the years, I visited her apartment to provide tech support, but I didn't feel the burden of tech support as being heavy – until she obtained a Google Chromebook.

Make Your Library More Mobile-Friendly: Webinar Series

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It should come as no surprise that mobile device use in libraries is increasing. Research from the Pew Research Internet Project indicates that 43 percent of American adults now own a tablet or e-reader, and 91 percent of Americans own a cell phone. Of those cell phone owners, 60 percent use their phone to access the Internet.

Ready, Set, Tech: The Edge Initiative Is Officially Here!

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Want to make an impact on your library's community with technology?  The Edge Initiative has officially launched, and public libraries across the United States can now apply to participate!

Staff Technology Skills: Stories and Resources

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Next week, we'll be talking to Mick Jacobsen and Toby Greenwalt about staff technology skills training (register here). It's an important topic and one we regularly address here at TechSoup. As we prepare for next week, we've gathered some of our favorite recent posts and spotlights related to staff training. Enjoy!

Edge Benchmarks – Professional Development for Technology Trainers

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In this guest technology training series we have been exploring various public library models and sharing tips and success stories from libraries around the country. 

If you missed yesterday's webinar...

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If you missed yesterday's webinar on supporting patron learning in small spaces with small budgets, never fear - it was recorded!

Supporting Technology Learning in Small Spaces with Small Budgets: A Free Webinar

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A large high tech digital lab, a dedicated full-time training staff, a large budget for training materials... If that sounds like your library, then this is probably not the session for you. If, however, you're dealing with small spaces and limited staff and resources, yet want to provide technology training in your community, then please sign up!

Maximizing Your Harvest: Technology Training Tips

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If you work in a public library, you know there is definitely a thirst for knowledge when it comes to technology. Providing technology access, services and training is just not an option anymore. According to the FCC, digital literacy is one of the top three reasons Americans don’t use PCs and the Internet, with 46% of non-users lacking the necessary skills. 

Little Clickers: Darien Library's Innovative Tech Program for Children and Parents

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Parents of young children often struggle with knowing how to help their child interact with technology and media in a healthy way. Librarians can play a role in helping parents understand both the potential and the challenges. The Darien Library (CT), for example, offers Little Clickers, a computer class for preschool age children and their parent or caregiver.

Technology Instruction Materials for Libraries

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From 2011-2012 I worked at the Colorado State Library as part of a team to help 50 libraries across the state to develop new and improved technology training programs. 

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