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public access technology

Evaluate and continually improve public technology services with the Edge Benchmarks

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After gathering extensive feedback from the library field and testing beta benchmarks with libraries around the US, the Edge Coalition has completed the Edge Benchmarks Version 1.0. The benchmarks can help library staff understand best practices in public access technology services and determine what steps need to be taken to improve technology that is being provided to the public.

The benchmarks: what will get you to Yes?

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TechSoup Global has been working on the Public Access Technology Benchmarks project for over a year now, and we're excited to share what we've learned, and what we hope will be useful tools for the library community.

You can learn a lot from a chicken

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When new projects first start, often teams feel a little unsure or unclear about what they're being asked to accomplish, conjuring up Gertrude Stein's, "there's no there, there," or maybe leaning more toward Bill Clinton's "it depends on what the meaning of the word 'is' is." At any rate, let's just say in the parlance of our time that you may have been a little fuzzy, like Gertrude and Bill once were.

Better together: benchmarks and advocacy

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What would you think about a tool that:

  • Creates a common language for discussing public libraries' and public access technology's role in supporting community goals
  • Sets clear, achievable and measurable standards for public access technology for libraries of all sizes
  • Supports strategic planning, budgeting and advocacy processes
  • Provides an extra layer of legitimacy and authority to library technology discussions
  • Helps you find new and clearer ways to tell your library's story
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Have a story to tell?

Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else!