Placer County Library

When I was traveling around Northern California on the Internet Archive bookmobile, I had the opportunity to sit down with Eric Brooks, the lone technical support person at the Placer County Library. One of the many conversations we shared was around how he felt technical support personnel should either be mandated to work at a computer lab while in school, or they should pick up hours working a customer service job, like retail.

I’ve met so many superstars on this trip, and look forward to meeting more. At each library, I sometimes feel like a walking Cookbook: I share stories, I offer solutions I’ve heard from libraries, and I capture the triumphs and challenges each step of the way. Here’s a brief synopsis of just a few shining moments:

Today I spent an informative (and fun!) day at the Placer County Library in Auburn, CA. I met the entire staff, and spoke at length with the Director of Library Services, Mark Parker, and Eric Brooks, the sole tech person responsible for all 12 branches. (check out photos of our visit)