Staff Learning Teams: Ensuring Customer Service Excellence
Submitted by Brenda Hough on 17 December 2013 - 7:49am
The Edge Initiative toolkit helps libraries assess how their community is using library technology, identifying strengths and also areas for improvement. The toolkit includes benchmarks and Benchmark 8
states, "Libraries have sufficient staff with technology expertise to help patrons achieve their goals." This article will highlight one library's approach to fostering staff technology skill building.
The Edge Initiative: Launching January 2014
Submitted by Brenda Hough on 6 December 2013 - 7:41am
As you may have heard, beginning in January 2014, libraries across the U.S. are invited to participate in the Edge Initiative. It is an exciting way to focus on aligning your library's public technology services with community needs for greater impact. Since August 2012, we have been hosting webinars that feature libraries and librarians from around the country talking about the Edge Initiative. The recordings are a great way to learn more about Edge and its potential for your library and community. Here is a list of the eighteen webinars and speakers, with recordings.
Asking Your Community about Technology Needs
Submitted by Brenda Hough on 2 December 2013 - 9:13am
A big thank you to Sam Becker for providing an introduction to the Impact Survey today. And thank you to Gretchen Pruett for sharing her experiences with the Impact Survey and the Edge Initiative at the New Braunfels Public Library (TX). If you missed the session, you will be glad to know it was recorded. Feel free to share the recording with others!
Itasca Community Library's Vision Center
Submitted by Brenda Hough on 20 November 2013 - 9:50am
Edge Webinar Roundup
Submitted by Brenda Hough on 14 November 2013 - 8:38am
Each month I have the pleasure of hosting a webinar featuring libraries and librarians from around the country talking about the Edge Initiative. We started way back in August of 2012 and each session has been recorded. By request, here is a list of all sixteen webinars and speakers so far. Thank you to these excellent speakers for sharing their experiences and expertise! Info on upcoming webinars is at the end of the post.
Spotlight on Illinois and the Edge Initiative
Submitted by Brenda Hough on 11 November 2013 - 5:42pm
Illinois libraries have been actively involved in the development and testing phase of the Edge Initiative. In this article, we highlight a handful of resources from Illinois.
Spotlight on Oklahoma and the Edge Initiative
Submitted by Brenda Hough on 5 November 2013 - 10:37am
Oklahoma libraries have been actively involved in the development and testing phase of the Edge Initiative. In this article, we highlight a handful of resources from Oklahoma.
Tricks and Treats for Staff Technology Training
Submitted by Brenda Hough on 31 October 2013 - 9:21am
Atomic Training: A Resource for Technology Learning
Submitted by Brenda Hough on 29 October 2013 - 12:00pm
As we prepare for Thursday's Edge Initiative webinar with Mick Jacobsen and Toby Greenwalt from Skokie Public Library (IL), we're highlighting useful technology training resources. Whether your library is training its staff and volunteers to use Windows 8 or Excel, or helping patrons learn to use Google, the Atomic Training Donation Program at TechSoup can help you get started.
Staff Technology Skills: Stories and Resources
Submitted by Brenda Hough on 22 October 2013 - 7:53am
Next week, we'll be talking to Mick Jacobsen and Toby Greenwalt about staff technology skills training (register here). It's an important topic and one we regularly address here at TechSoup. As we prepare for next week, we've gathered some of our favorite recent posts and spotlights related to staff training. Enjoy!