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Staff Learning Teams: Ensuring Customer Service Excellence

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The Edge Initiative toolkit helps libraries assess how their community is using library technology, identifying strengths and also areas for improvement. The toolkit includes benchmarks and Benchmark 8 states, "Libraries have sufficient staff with technology expertise to help patrons achieve their goals." This article will highlight one library's approach to fostering staff technology skill building.

The Edge Initiative: Launching January 2014

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As you may have heard,  beginning in January 2014, libraries across the U.S. are invited to participate in the Edge Initiative. It is an exciting way to focus on aligning your library's public technology services with community needs for greater impact. Since August 2012, we have been hosting webinars that feature libraries and librarians from around the country talking about the Edge Initiative. The recordings are a great way to learn more about Edge and its potential for your library and community. Here is a list of the eighteen webinars and speakers, with recordings.

Asking Your Community about Technology Needs

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A big thank you to Sam Becker for providing an introduction to the Impact Survey today. And thank you to Gretchen Pruett for sharing her experiences with the Impact Survey and the Edge Initiative at the New Braunfels Public Library (TX). If you missed the session, you will be glad to know it was recorded. Feel free to share the recording with others!

Itasca Community Library's Vision Center

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Thank you again to Soon Har Tan from the Itasca Community Library (IL) and Tom Perski from The Chicago Lighthouse for starring in today's Edge Initiative webinar! If you missed the session, you'll be glad to know it was recorded. The archive is available now.

Edge Webinar Roundup

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Each month I have the pleasure of hosting a webinar featuring libraries and librarians from around the country talking about the Edge Initiative. We started way back in August of 2012 and each session has been recorded. By request, here is a list of all sixteen webinars and speakers so far. Thank you to these excellent speakers for sharing their experiences and expertise! Info on upcoming webinars is at the end of the post.

Spotlight on Illinois and the Edge Initiative

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Illinois libraries have been actively involved in the development and testing phase of the Edge Initiative. In this article, we highlight a handful of resources from Illinois.

Spotlight on Oklahoma and the Edge Initiative

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Oklahoma libraries have been actively involved in the development and testing phase of the Edge Initiative. In this article, we highlight a handful of resources from Oklahoma.

Tricks and Treats for Staff Technology Training

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Thank you again to Mick Jacobsen and Toby Greenwalt from the Skokie Public Library (IL) for starring in today's Edge Initiative webinar! If you missed the session, you'll be glad to know it was recorded. The archive is available now.

Atomic Training: A Resource for Technology Learning

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As we prepare for Thursday's Edge Initiative webinar with Mick Jacobsen and Toby Greenwalt from Skokie Public Library (IL), we're highlighting useful technology training resources. Whether your library is training its staff and volunteers to use Windows 8 or Excel, or helping patrons learn to use Google, the Atomic Training Donation Program at TechSoup can help you get started.

Staff Technology Skills: Stories and Resources

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Next week, we'll be talking to Mick Jacobsen and Toby Greenwalt about staff technology skills training (register here). It's an important topic and one we regularly address here at TechSoup. As we prepare for next week, we've gathered some of our favorite recent posts and spotlights related to staff training. Enjoy!

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