"I love that I can check out e-books from you … but I have no idea how to make them work."
The other day, my friend and I had a work party at my local library. My friend had another agenda, however: to finally figure out how to check out e-books from the library on her iPad. Despite being tech-savvy, she was having issues getting through all of the different steps the e-books required to work on her iPad.
Turns out, this happens frequently. My colleague Jim Lynch wrote about his personal experience in Why Is It So Hard to Use E-Books from the Library?