Sharing Messages with Staff

My husband is retired military and some habits have transferred over to our civilian lives. In the military, before a shift was over, my husband's department completed a “Pass Down Log.”

GiftWorks Free Fall Webinar Series: First Things First

TechSoup's donor partner GiftWorks is offering First Things First - a series of free webinars covering topics like effective communication, branding, one-on-one fundraising, leveraging volunteers, and technology strategies.

Sage Thursday thoughts on communication

Today I ran across a great tip on the sys-lib list about communication. While simple, it's good to be reminded of what this Systems Librarian in Missouri shared:

board meeting notes that made me smile

I ran across notes from a library's board meeting that made me really happy. Crazy, I know, but stay with me, and you'll see what I mean...

Techies and Non-techies: We know we need each other!

I have to admit, after listening to the Aug. 13th 30-Minute MaintainIT Webinar, the Gershwin song "Let's Call the Whole Thing Off" kept going through my mind. No, not because I wanted to break up with MaintainIT (we have such a great relationship!), but because of the title, "I say tomayto, you say tomahto: Communicating with techies and non-techies: Can’t we all just get along?"

WEBINAR tomorrow and NEW content!

When a computer breaks down, do you have problems communicating your issue to a techie? When you're trying to convey a technology concept to an end user, do you struggle to make clear your point? Do you feel sometimes like techies and non-techies speak diifferent languages?

When communicating with techies takes you to jail

The mayor of San Francisco went to jail recently to retrieve passwords from a techie gone bad. Turns out the techie with the goods was friendly and accomodating, but this is one situation we'd all rather avoid.

don't just read, LISTEN!

We're super excited to announce the arrival of audio clips to our web site. Now you can read articles about librarians and tech support staff--we call them "Spotlights"--and you can also listen to MaintainIT contributors share their exeriences, too. What does this mean, exactly?

Well, it means you can hear...

Jaketha Farmer talk about training...

Technology and Communication (Part II): Techie to Non-Techie

As promised last week, we've got more quotes and advice on the communications conundrum. This time, we've got some advice for library tech gurus who occasionally have to struggle to make themselves understood. Following are some ideas from librarians and library techies across the country. Look for these quotes, along with other tips and techniques in the next Cookbook!
Do you: