While this recent article on TechSoup highlighting NPower's work is largely targetted at non-profits, I thought this NPower work could inspire some food for thought for public libraries.
Advice on key questions about technology staffing at nonprofits
EXCERPT: "Technology staffing can be a challenge for nonprofits. You need technical services to support your mission, but technology is not often a core competency. As a result, your technology needs may be understaffed, inconsistently supported, or even overstaffed.This downloadable guide distills NPower New York's interactions with multiple organizations, large and small, and offers advice on key questions about technology staffing, including..."
Article @ Staffing for Technical Support