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Staff Competencies: The Ephrata (PA) Public Library Story

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Thank you to Penny Talbert and Stephanie Zimmerman for their presentation during today's webinar, "Tech Savvy Staff: Better Service for Library Users." We had a large crowd for the session, asking excellent questions, and many useful resources were shared.

Missed the session? Listen to the recorded version!




Resources from the session:

Guest presenters were Penny Talbert and Stephanie Zimmerman.

They discussed the approach Ephrata Public Library has taken to staff technology training.

Although Ephrata subscribes to LibGuides (the tool it used to create their competencies site), Stephanie and Penny also shared other ways that information like this could be organized, including LiveBinders or a free wiki.

Would you like more information about competencies?

Would you like to learn more about transliteracy?

Intrigued by 23 Things style technology training?

Learn more about TechSoup products and resources.

This webinar was part of a series of webinars exploring the Edge Initiative Benchmarks. This webinar was based on Benchmark 11, "Libraries have sufficient staff with technology expertise to help patrons achieve their goals." Register for the next Benchmark webinar on Sharing Expertise!

Thank you to Penny and Stephanie for sharing their good work! Thank you to the participants for your excellent questions and resources, too.

Have a story to tell?

Tell us about your daily routine maintaining public computers, or a moment when you were particularly proud. Don't forget that what might be "that's nothing" to you may be an "aha!" to someone else!