Getting overwhelmed tracking your tech support issues? The free version of Ilient Sysaid might help. Technology and Training Specialist Jaketha Farmer of the Lamar County Public Library in Mississippi informed us about the downloadable application that she's been using to track her library staff's requests.
The Web-based help desk application (hosted on your own server), allows her to create up to 100 accounts for her co-workers. The free version allows two administrators to manage it, and includes reporting and IT inventory features.