TechAtlas also includes a basic, easy-to-use help-desk form that you can make available to your staff once you’ve set up a account. After you’ve registered and logged on, click Tools and Reports tab, and then click Event Tracker sub-tab. If you’re looking for more information, the Using Event Tracker presentation might help. If you’re new to TechAtlas, you can find more information at WebJunction.
Systems management software suites often include tools for managing hardware and software assets. Microsoft’s System Center Configuration Manager 2007 is one such package and it’s available to public libraries through TechSoup. In addition, help-desk management applications, network monitoring programs and other IT management tools often contain asset management functionality. So look around your library. You might already own an asset management tool.
TechAtlas and Spiceworks are two free products with robust asset management features. TechAtlas was actually developed for use in libraries, and you can find articles on how to use it at WebJunction.
If you’re looking for a standalone, proprietary asset management program, there are several to choose from, including systemhound and Computer Admin.
Software Assets (aka Software License Management)
Microsoft has developed lots of material on software asset management. You might begin with SAM Step by Step. They also created a free tool called the Software Inventory Analyzer that crawls your network and collects information about the installed Microsoft programs.
Keyfiler and LicenseKeeper (Mac only) focus solely on software asset management. They appear to be fairly simple tools and might not work well in a larger library. For a discussion of other low- cost techniques for managing software licenses, check out this review at Lifehacker, especially the comments thread.